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from 130€ per night

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AVAILABILITY

Where can I see the availability?

In each suite you will see the availability by clicking on the calendar of each one.

Are the calendars up to date?

The calendars that appear on our website are always up to date.

Cancellation and date change policy

How can I change the date or cancel a reservation?

To cancel or change it is necessary that you send us an email with your request. In case of date changes, it will be necessary for you to tell us a new available date. The change or cancellation will have been made when you receive an email confirming it.
 

Can I leave a reservation without a date?

It is not possible to leave a reservation openned, without a date. If you cannot come on the day of your reservation, it is necessary that you send us an email with a new available date so that we can make the change. Otherwise, the date change is not made.
 

Cancellation policy

In case of cancellation, giving notice more than one week in advance, 90% of the amount paid is returned, notifying between one week and 3 days before 50% and 3 days before or less, nothing is refunded. To request cancellation send please email info@basoasuites.com

 

If, on the contrary, it is Basoa Suites who is forced to cancel the reservation, even for reasons beyond our control such as weather, pandemics, etc., Basoa Suites will offer affected clients the choice between choosing another date at the same previously reserved rate or receiving the refund of 100% of the amount paid. In the event that the cancellation by Basoa Suites occursbetween the same day and three days before the reserved date, the affected client will be offered the following options: choose another date at the same previously reserved rate, receive a 100% refund of the amount paid or find a reservation with similar characteristics in another accommodation.

 

When more than a year has passed since the purchase made at Basoa Suites, there will no longer be the possibility of a refund, but there will be an exchange under the conditions previously indicated.
 

Date change policy

Free date changes can be requested, as long as notice is given one week or more in advance of the reservation date. Notifying between a week and 3 days, the change will be penalized with 50% of the value of the reservation and the change will not be allowed if it is requested 3 days before or with less time. To request a change it is necessary to send an email with an available date to info@basoasuites.com

Suites services

Can you go with pets?

Pets are not allowed in the suites.

How many people can stay in a suite?

All our suites have a maximum capacity of two people and the minimum age is of 8 years old.

I see that I can only book for two people, can we go 3 or more paying an increase?

All our suites have a maximum capacity of two people, without exceptions and the minimum age is 8 years.

Are there breakfasts / dinners adapted for celiacs?

Yes. If you are celiac or also if you have intolerances or allergies, let us know and we will adapt them.

Are there breakfasts / dinners for vegetarians / vegans?

Breakfasts can be adapted for vegetarians and vegans. Let us know in advance of your booking date by writing to info@basoasuites.com. As for dinners, there is a vegetarian option, but we do NOT have a vegan option (for now).

Do the houses have electricity, Wifi or plugs?

The suites do not have plugs or electricity and we will provide some led lamps at the entrance.

Where are the showers rooms?

The showers are located in the reception building, Casa Amati, which is between 50 and 500 m away (depending on the suite) from the room. Soap, towels and hairdryer are provided in them.

Do the houses have electricity, Wifi or plugs?

The suites do not have plugs or electricity and we will provide some led lamps at the entrance.

What is the dinner menu?

You can find the menu, on the Services page, following the following link: Go to services

How can I book the dinner and how do I pay for it?

You can make the dinner reservation together with the reservation of the stay on the website.

You can also write to us at info@basoasuites.com or answer any of the reservation confirmation emails that have arrived requesting the dinner you want to hire. Dinner payment is made at Basoa Suites on the day you check out, in this case.

Breakfast is included?

Yes, breakfast is included in all reservations. Also in reservations made by gift cards.

What is the breakfast menu?

Breakfast has a wide variety of products and we try to keep it a secret to make it a surprise. If you have any type of allergy or intolerance, you can tell us by writing to info@basoasuites.com and we will adapt as much as possible.

Do the Suites have running water, showers or bathtubs?

The suites do not have running water. You will find a bottle of water to drink and there is also a sink with a jug in all suites for washing up.
Showers are in the reception building, Casa Amati.

 

Can I book a dinner later?

You can reserve a dinner or any extra at the same time you make the reservation, or if you are not still sure, you can also reserve any extra, up to one day before your arrival date, by emailing us at info@basoasuites.com or using the contact form.

Gift cards

Do gift cards have to be dated?

It is advisable that you choose an available date to make a gift card with a specific date, since demand on weekends is high and in this way a date is guaranteed. People who receive the card can make a date change free of charge, as long as they notify at least one week in advance of the date they had.


It is possible to request a gift card without a closed date by writing to info@basoasuites.com and requesting the gift card for the suite, number of nights and extras that have been chosen.
 

How can I request a gift card?

In the following link you will find the instructions to request the gift card: Request a gift card

Can the dates of the gift card be changed?

People who receive the card can make a date change free of charge, as long as they notify at least one week in advance of the date they had.

Can I request a gift card for a reservation already made?

Yes. Write us an email to info@basoasuites.com with the details of the reservation and we will send you a PDF.

Booking

Check in / check out

The entry time is from 4:00 p.m. and until 8:30 p.m. you can enter whenever you want without warning. If you are going to arrive later, please notify us the same day at reception 948 372 221.
The departure time is at 12 at the latest

 

Can I book now and pay later?

To confirm the reservation it is necessary to pay the reservation.

Can you make me a reservation by phone that I don't know how to do it?

Write an email to info@basoasuites.com with your information and the date you want to reserve or use our contact form in our web page.

Can someone else come in my place?

Yes. It is only necessary that the person who made the reservation write us, giving the new information (name, surname and email) of one of the people who will come.

Payment methods

How do I pay for my reservation?

If you book on our website, you will see that to complete the reservation you can pay using Bizum or credit card. If you prefer to make a transfer, please contact us at info@basoasuites.com

I have problems with bizum payment

If you choose payment through Bizum you must first activate, if you have not already done so, the password for payments in electronic stores. To do this, enter your Bizum, go to settings, select password management and enter the password of your choice.